Questions and answers
Frequently asked questions
Can't find what you need? Call 01895 444 999.
Prices and booking
How do I book a job?
Choose your job on our booking page, check your postcode, pick a date and a morning or afternoon slot, and add photos if you like. Most jobs have a fixed price shown before you book. You can also call us on 01895 444 999.
Are your prices fixed?
Yes. Every price on our website includes VAT. For fixed-price jobs, the price you see is the price you pay for the work described. If we find something extra on the day, we stop, explain it and agree a price with you before doing any more.
What does a "from" price mean?
Some jobs depend on size or what we find. For some, such as gutter clearing on a large home or jet washing, we confirm the price from your photos before you pay anything. For others, such as fault finding or damp investigations, we need to see it first: you pay a £89 visit-to-quote fee when you book, and the full £89 comes off the job if you go ahead.
How do I pay?
By card, securely online. Fixed-price jobs are paid when you book. Jobs priced from your photos are paid once we've confirmed the price. After a quote visit, we send you a secure link for the balance. We never add a card fee.
How quickly can you come out?
You pick a date and a morning or afternoon slot when you book. Home Manager members get priority booking.
Home Manager and the Home Health Check
What is Propfix Home Manager?
A monthly or yearly plan where we look after your home all year: a named Home Manager, an Annual Home Health Check, a Home Logbook, a Home To-Do List and reminders before certificates are due. Members also pay no visit-to-quote fee and get priority booking.
Is Home Manager insurance?
No. It's a service plan, not insurance, and it doesn't pay for breakdowns. Members pay for repairs at our normal prices.
What is the Home Health Check?
A visit where we look around your home and send you a report on your phone: what's OK, what to keep an eye on and what needs fixing, with photos and fixed prices. It's a visual maintenance check, not a building survey. You can book it on its own or as part of a plan.
Can I cancel my plan?
Yes. You can manage or cancel your plan any time from My account.
Who does the work
Who will come to my home?
A vetted, DBS-checked local tradesperson. Propfix manages every job from start to finish, so you only ever deal with us.
Are your trades qualified?
Yes. Gas work is done by Gas Safe registered engineers, and electrical work by electricians registered with a recognised scheme. We check every trade's ID, qualifications, insurance and references before their first job.
Can you do small jobs?
Yes. From a dripping tap or a sticking door to hanging shelves or changing a lock.
Do you do extensions or big building work?
No. We focus on repairs, maintenance and safety certificates.
Landlords
Are you an estate agent or letting agent?
No. Propfix is a property maintenance company only. We don't sell, let or rent out property, find tenants, collect rent or manage tenancies.
Which safety certificates can you arrange?
Gas safety certificates, electrical safety reports (EICRs), EPCs, and smoke and carbon monoxide alarm checks. Try our free landlord check to see what your rental needs.
Where and when
Which areas do you cover?
Harrow, Northwood, Ruislip, Uxbridge, Watford and surrounding areas. Our booking page checks your postcode straight away.
Do you offer an emergency service?
For emergencies like a burst pipe or gas smell, call the right emergency line first (gas: 0800 111 999). Then call us and we'll handle the follow-up work.
What are your opening hours?
Monday to Friday, 8am to 5pm. You can book online at any time.
Ready to go? Book a job, book a Home Health Check or try the free landlord check.
Let us look after it.
Covering Harrow, Northwood, Ruislip, Uxbridge, Watford and surrounding areas.